Aerospace Customer Success & Delivery Coordinator

Valence Surface Technologies; Wichita (KS); On-site; USD 45,000 - 65,000; Full time

Job summary

Valence Surface Technologies, a full-service surface finishing company serving aerospace, defense, space and satellite industries, is seeking a Customer Account Manager in Wichita, KS. Manage customer accounts and programs to ensure on-time delivery of conforming parts through coordination with internal departments.

You will respond to inquiries, verify orders, and provide timely status updates while upholding strict quality and compliance.

Qualifications

• High school diploma or equivalent; a bachelor's degree in business or a related field is preferred.
• Proven experience in a customer service role in the aerospace or manufacturing industry.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to work independently and as part of a team.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person, providing accurate and timely information.
• Coordinate with internal departments to resolve customer issues and ensure timely delivery of services; ensuring adequate communication is carried out between departments to meet customer expectation.
• Verify customer purchase orders against internal work order to ensure that the company can comply with process requirements.
• Provide updates to customers on the status of their orders within allotted time frame.
• Handle customer complaints and elevate issues as necessary to ensure customer satisfaction.
• Responsible for daily report of customer orders currently on-site to review scheduled expected completion dates against current order status for timely completion of orders.
• Take necessary actions to resolve issues resulting in orders being placed on hold or causing orders to exceed defined lead times.
• Other duties as assigned.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Teamwork

Education

High school diploma or equivalent

Bachelor's degree in business or related field preferred

Tools

CRM software

Microsoft Office

Job description

Valence Surface Technologies, a full-service surface finishing company serving aerospace, defense, space and satellite industries, is seeking a Customer Account Manager in Wichita, KS. Manage customer accounts and programs to ensure on-time delivery of conforming parts through coordination with internal departments.

You will respond to inquiries, verify orders, and provide timely status updates while upholding strict quality and compliance.