Aerospace Customer Success Manager

Valence Surface Technologies; West Springfield (MA); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Long term Disability

Employee Assistance Program

401(K)-3% Match

Holiday Pay

Job summary

Valence Surface Technologies is seeking a senior customer service leader to act as the primary contact for aerospace customers, managing order status, delivery schedules, and technical inquiries. You will coordinate with Planning, Production, Quality, and Engineering to ensure timely updates and proactive issue resolution.

The role emphasizes building strong customer relationships, monitoring satisfaction, and leading a team of customer service and shipping staff to improve on-time delivery and

Qualifications

• Minimum 5 years of experience in customer service, logistics, operations, or account management within aerospace manufacturing, metal finishing, or special process environments.
• Minimum 2 years of supervisory or leadership experience preferred.
• Experience working with aerospace customers such as OEMs, Tier 1 suppliers, or defense contractors preferred.

Responsibilities

• Serve as the primary point of contact for aerospace customers regarding order status, delivery schedules, quality concerns, and technical inquiries.
• Manage customer communications related to purchase orders, schedule changes, expedites, and delivery commitments.
• Coordinate with Planning, Production, Quality, and Engineering to provide accurate and timely updates to customers.
• Lead customer issue resolution efforts, including late deliveries, quality concerns etc.
• Develop and maintain strong customer relationships through proactive communication and exceptional service.
• Monitor customer satisfaction feedback and flow to leadership and assist in driving corrections actions to mitigate negative trends.
• Participate in customer audits, business reviews, and operational meetings as required.

Skills

Customer service

Logistics

Operations leadership

Aerospace industry

Customer relations

Education

Associates in Business Administration

Job description

Valence Surface Technologies is seeking a senior customer service leader to act as the primary contact for aerospace customers, managing order status, delivery schedules, and technical inquiries. You will coordinate with Planning, Production, Quality, and Engineering to ensure timely updates and proactive issue resolution.

The role emphasizes building strong customer relationships, monitoring satisfaction, and leading a team of customer service and shipping staff to improve on-time delivery and