Aerospace Customer Service & Operations Lead

Talentify; West Springfield (MA); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Long term Disability

Employee Assistance Program

401(K)-3% Match

Holiday Pay

Job summary

Valence Surface Technologies is seeking a Customer Service Manager in Massachusetts to act as the primary liaison for aerospace customers, managing orders, delivery schedules, and quality inquiries.

You will coordinate with Planning, Production, Quality, and Engineering to provide accurate updates and lead issue resolution, while fostering strong customer relationships and driving continuous improvement in service and delivery performance.

Qualifications

• Demonstrated experience leading customer service and shipping teams.
• Experience coordinating with Planning, Production, Quality, and Engineering.
• Strong knowledge of aerospace quality standards and regulatory requirements.

Responsibilities

• Serve as primary contact for aerospace customers regarding order status, delivery schedules, quality concerns, and inquiries.
• Manage communications related to purchase orders, schedule changes, and delivery commitments.
• Coordinate with Planning, Production, Quality, and Engineering to provide timely customer updates.
• Lead customer issue resolution including late deliveries and quality concerns.
• Develop and maintain strong customer relationships through proactive communication and service.
• Monitor customer satisfaction and drive corrective actions to mitigate negative trends.
• Participate in customer audits, business reviews, and operational meetings.

Skills

Customer service management

Aerospace industry experience

Leadership

Supply chain coordination

Education

Associates

Job description

Valence Surface Technologies is seeking a Customer Service Manager in Massachusetts to act as the primary liaison for aerospace customers, managing orders, delivery schedules, and quality inquiries.

You will coordinate with Planning, Production, Quality, and Engineering to provide accurate updates and lead issue resolution, while fostering strong customer relationships and driving continuous improvement in service and delivery performance.