Customer Service Representative

Valence Surface Technologies, LLC; Wichita (KS); On-site; USD 45,000 - 75,000; Full time

Job summary

Valence Surface Technologies, LLC in Wichita, KS is seeking a Customer Account Manager to coordinate with internal departments and customers to ensure on-time delivery of conforming parts.

You will respond to inquiries, verify orders, provide status updates, and work to resolve issues while maintaining clear, proactive communication across teams.

Qualifications

• Two or more years in a customer service role, preferably in aerospace/manufacturing.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person with timely information.
• Coordinate with internal departments to resolve issues and ensure on-time delivery.
• Verify purchase orders against work orders to ensure compliance with process requirements.
• Provide customers with updates on order status within defined timeframes.
• Handle complaints and escalations to maintain customer satisfaction.
• Maintain daily reports of customer orders on-site to monitor progress and lead times.
• Take actions to resolve issues causing delays or holds on orders.

Skills

Customer service experience

Verbal communication

Written communication

Problem solving

Attention to detail

Microsoft Office

CRM software

Education

High school diploma or equivalent

Bachelor’s degree in business or related field preferred

Tools

CRM software

Microsoft Office

Job description

Valence Surface Technologies is a full-service surface finishing company specializing in the commercial aerospace, defense, space and satellite industries. With ten strategically located sites across the United States, Valence provides a start to finish solution from NDT and chemical processing, to paint and sub-assembly.

Position Summary:

Manage customer accounts and programs to ensure defined expectation are achieved through continuous coordination with internal departments and the customer; supporting the customer to ensure on-time delivery of conforming parts.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person, providing accurate and timely information.
• Coordinate with internal departments to resolve customer issues and ensure timely delivery of services; ensuring adequate communication is carried out between departments to meet customer expectation.
• Verify customer purchase orders against internal work order to ensure that the company can comply with process requirements.
• Provide updates to customers on the status of their orders within allotted time frame.
• Handle customer complaints and escal ate issues as necessary to ensure customer satisfaction.
• Responsible for daily report of customer orders currently on-site to review scheduled expected completion dates against current order status for timely completion of orders.
• Take necessary actions to resolve issues resulting in orders being placed on hold or causing orders to exceed defined lead times.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent; a bachelor's degree in business or a related field is preferred.
• Proven experience in a customer service role in the aerospace or manufacturing industry.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to work independently and as part of a team.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.

Export Compliance Requirement

This position requires access to EAR or ITAR controlled technologies. Applicants are required to be eligible for employment under U.S. export control laws and must meet the requirement of being a US Person.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.