Aerospace & Defense Customer Success Leader

Lumafield; San Francisco (CA); In loco; USD 130.000 - 170.000; Tempo pieno

Vantaggi offerti da questo lavoro

Equity grant

Health & wellness stipend

401(k)

Parental leave

Flexible PTO

Commuter benefits

Company-wide events

Descrizione del lavoro

Lumafield is seeking a Customer Success Manager with Aerospace and Defense experience to drive outcomes and strategic growth for customers in this sector. You will own the complete lifecycle from onboarding through renewals, serving as the advisor and trusted partner to stakeholders, ensuring customers achieve value from our platform.

This role requires technical depth to understand engineering analyses and business acumen to translate success into measurable value, leading executive

Competenze

• Engineering background required; 8+ years of experience in engineering/manufacturing with client-facing roles.
• Familiar with aerospace & defense manufacturing processes and AS9100 knowledge.
• Excellent verbal and written communication across organizational levels.
• Ability to deliver executive-level presentations independently.
• Organized and prepared to thrive in a rapidly scaling startup environment.

Mansioni

• Serve as primary point of contact and trusted advisor for customer accounts across Lumafield teams.
• Identify, track and quantify ROI of Lumafield products and services.
• Proactively manage renewals and mitigate churn risk.
• Identify upsell/cross-sell opportunities to drive expansion.
• Lead business reviews, mutual success plans, and adoption check-ins to drive value and retention.
• Help build scalable customer success processes and data-driven decision making.

Conoscenze

Executive presentations

Cross-functional collaboration

Formazione

Engineering B.S. degree or similar

Descrizione del lavoro

Lumafield is seeking a Customer Success Manager with Aerospace and Defense experience to drive outcomes and strategic growth for customers in this sector. You will own the complete lifecycle from onboarding through renewals, serving as the advisor and trusted partner to stakeholders, ensuring customers achieve value from our platform.

This role requires technical depth to understand engineering analyses and business acumen to translate success into measurable value, leading executive