Customer Solutions Program Manager Customer Success

Lumafield; Boston (MA); On-site; USD 110,000 - 165,000; Full time

Job summary

Lumafield, headquartered in Cambridge, MA with an office in San Francisco, is seeking a Customer Solutions Delivery Program Manager to drive the successful delivery of technical solutions that combine hardware and software to solve manufacturing and engineering challenges.

In this customer-facing role, you’ll own end-to-end development and implementation across multiple teams, interfacing with executives, engineers, and technical staff.

Responsibilities

• Drive end-to-end delivery of technical solutions.
• Coordinate across multiple teams to deliver complex customer engagements.
• Interface with executives, engineering teams, and technical staff internally and at customer sites.
• Build scalable delivery processes with the Head of Customer Success while maintaining quality and professionalism.

Job description

About Lumafield

Lumafield was founded in 2019 to upgrade manufacturing.

We are engineers with deep experience across the product development cycle, from initial ideas to shipping hardware, across industries and specializations, who became frustrated by the cost and complexity of modern manufacturing. So we decided to upgrade it.

Engineers make million‑dollar decisions every day, and they need tools that give them the greatest possible insight into their products. By offering unprecedented visibility into products, as well as AI‑driven tools that highlight problems and generate quantitative data, Lumafield promises to revolutionize the way complex products are created, manufactured, and used across industries. We started with industrial CT scanning, which for us was the most valuable but underutilized tool in the manufacturing toolbox, enabling us to rapidly inspect essential components non‑destructively.

We rebuilt the whole system, from X‑ray capture, to computer vision analysis, to web‑based collaboration, to the entire business model, making the most advanced manufacturing tech more accessible to every industry. Our company, like our platform, is designed for upgrades. We’re building for greater intelligence, autonomy, and speed. For deeper vision, operational excellence, and powerful insights. And then we’ll upgrade it all again.

Lumafield is headquartered in Cambridge, MA, and has an office in San Francisco, CA.

About the role

Lumafield is seeking a Customer Solutions Delivery Program Manager to drive the successful delivery of technical solutions that combine both hardware and software to solve manufacturing and engineering challenges.

In this customer‑facing role, you’ll be responsible for the end‑to‑end development and implementation of solutions that require coordination across multiple teams. These solutions may range in complexity from multi‑week projects to larger programs that entail delivery of multiple solutions across a customer’s organization and/or product lines.

This role requires strong communication skills as you’ll interface with executives, engineering teams, and technical staff both internally at Lumafield and across our customer base.

This role will work with the Head of Customer Success to build processes for scaling our delivery and management of complex customer engagements while maintaining the highest levels of quality and professionalism.

This role requires a proactive project team leader who works effectively in fast‑paced environments, approaches complex technical challenges systematically, and demonstrates the resilience and curiosity that defines Lumafielders.