Automotive Customer Success Manager – Strategic Growth

Lumafield

Boston (MA)

On-site

USD 140,000 - 180,000

Full time

14 days+

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Benefits offered by this job

Health, vision & dental

Paid parental leave

Equity package

Flexible vacation

Mental health & wellness perks

Catered lunches & full kitchen

Retirement savings

Company & team events

Financial wellness education

Job summary

Lumafield in Boston is seeking a Customer Success Manager to partner with automotive and industrial customers, owning the full lifecycle from onboarding to renewals and expansion. You will lead business reviews, develop mutual success plans, and drive net revenue retention by aligning product value with customer outcomes while coordinating with engineering and operations.

This hands-on role demands deep manufacturing knowledge, executive stakeholder engagement, and the ability to scale customer

Qualifications

10+ years of professional experience in engineering or manufacturing with client-facing experience such as consulting or program management.
Deep familiarity with manufacturing processes, terminology, quality systems, and supplier ecosystems.
Experience in automotive OEM or Tier 1 supplier environments preferred; B2B industrial products experience relevant.

Responsibilities

Own relationships, revenue, contracts, and outcomes across assigned customers.
Lead business reviews and develop mutual customer success plans tied to measurable outcomes.
Drive net revenue retention through expansion and upsell opportunities.