Customer Success Manager (Automotive)

Lumafield; Boston (MA); Sur place; USD 140 000 - 180 000; Plein temps

Avantages offerts par ce poste

Health, vision & dental

Paid parental leave

Equity package

Flexible vacation

Mental health & wellness perks

Catered lunches & full kitchen

Retirement savings

Company & team events

Financial wellness education

Résumé du poste

Lumafield in Boston is seeking a Customer Success Manager to partner with automotive and industrial customers, owning the full lifecycle from onboarding to renewals and expansion. You will lead business reviews, develop mutual success plans, and drive net revenue retention by aligning product value with customer outcomes while coordinating with engineering and operations.

This hands-on role demands deep manufacturing knowledge, executive stakeholder engagement, and the ability to scale customer

Qualifications

• 10+ years of professional experience in engineering or manufacturing with client-facing experience such as consulting or program management.
• Deep familiarity with manufacturing processes, terminology, quality systems, and supplier ecosystems.
• Experience in automotive OEM or Tier 1 supplier environments preferred; B2B industrial products experience relevant.

Responsabilités

• Own relationships, revenue, contracts, and outcomes across assigned customers.
• Lead business reviews and develop mutual customer success plans tied to measurable outcomes.
• Drive net revenue retention through expansion and upsell opportunities.

Connaissances

Executive-level presentations

Client-facing experience

Cross-functional collaboration

Strong communication

Formation

B.S. degree in Engineering

MBA or equivalent business experience

Description du poste

• Lumafield is looking to bring on a Customer Success Manager (CSM) to partner closely with customers, champion their needs internally, and manage accounts to achieve business outcomes and revenue growth
• This CSM will support a mix of automotive and industrial customers
• Working at the intersection of advanced industrial technology, manufacturing, and customer strategy, the CSM will lead business reviews, develop and execute mutual customer success plans, and drive net revenue retention through strategic account growth
• The CSM will own the complete customer lifecycle from post-sale onboarding through renewals and expansion, serving as an advisor and trusted partner for stakeholders, helping build advocacy within their accounts, and ensuring customers achieve business value from Lumafield’s products
• Own the relationships, revenue, contracts, and outcomes associated with your accounts
• Serve as the primary point of contact and trusted advisor for your customer accounts
• Partner with customer engineering, quality, and operations teams to identify opportunities and advise on how to improve quality control, accelerate root cause analysis, and achieve operational efficiencies
• Project manage delivery and adoption of Lumafield’s technical solutions
• Build a deep technical understanding of customers’ products, designs, manufacturing processes, and quality needs
• Lead business reviews and develop mutual customer success plans tied to measurable business outcomes
• Identify, track, and quantify business impact, demonstrating ROI of Lumafield’s products and services
• Proactively manage renewal processes, mitigate churn risk, and maintain account health
• Uncover upsell, cross-sell, and new use case opportunities to expand product usage
• Build strong customer relationships through mutually valuable touchpoints such as business reviews, success and goal planning, product roadmap reviews, and adoption check-ins
• Help build and improve scalable customer success processes, templates, playbooks, and best practices
• Follow up consistently and maintain strong ownership across customer commitments

Benefits

• Health, vision, & dental coverage
• Paid parental leave
• Equity package for all full-time employees
• Flexible vacation policy
• Mental health & wellness perks
• Catered lunches & full kitchen
• Retirement savings
• Company & team events
• Financial wellness education

This role requires the technical depth to understand engineering analyses and manufacturing processes, as well as the business acumen to translate technical success into measurable business value and lead conversations with executive stakeholders at customer organizations Passionate about Lean, process improvement, quality, and bringing technology into manufacturing B.S. degree in Engineering Ability to independently create and deliver executive-level presentations 10+ years of professional experience, including technical experience in engineering or manufacturing and client-facing experience such as consulting or program management Deep familiarity with manufacturing processes, terminology, quality systems, and supplier ecosystems Experience working in automotive or industrial manufacturing Commercial business exposure and interest, including understanding of budget cycles and planning Experience at an automotive OEM or Tier 1 supplier is strongly preferred; strong experience with manufactured B2B industrial products is also relevant Excellent verbal and written communication skills that flex to be effective across levels of an organization Extremely organized and ready to dive head first into a rapidly scaling startup environment

Lumafield is committed to building a team that represents a variety of backgrounds, perspectives, and skills, because the more inclusive we are, the better our work will be.

Do you feel like your skills don’t meet every single requirement listed? Program Management experience MBA or equivalent business experience