Strategic Customer Success Manager — Automotive & Industrial

Lumafield

Boston (MA)

Híbrido

USD 140.000 - 165.000

Jornada completa

14 días+

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Ventajas ofrecidas por este puesto de trabajo

Equity

Health stipend

401k

Parental leave

Flexible PTO

Commuter benefits

Company events

Descripción de la vacante

Lumafield in Boston, MA is looking for a Customer Success Manager to own the post-sale lifecycle, drive renewals and expansion for automotive and industrial customers. You will lead business reviews, develop mutual success plans, and partner with engineering, quality, and operations to demonstrate ROI and value of Lumafield’s solutions.

This role requires deep manufacturing knowledge and strong executive communication.

Formación

10+ years in engineering or manufacturing with client-facing experience.
Experience in automotive or industrial manufacturing; OEM or Tier 1 preferred.
Deep knowledge of manufacturing processes, quality systems, and supplier ecosystems.
Strong communication skills and ability to present to executives.

Responsabilidades

Own relationships, revenue, contracts, and outcomes for assigned accounts.
Lead business reviews and develop mutual customer success plans with measurable outcomes.
Partner with engineering, quality, and operations teams to improve quality control and efficiency.
Manage renewals, mitigate churn, and identify upsell opportunities.
Translate technical success into business value and ROI for stakeholders.