Automotive Customer Success Manager - Drive ROI & Growth

Lumafield; Boston (MA); On-site; USD 140,000 - 165,000; Full time

Benefits offered by this job

Health & wellness stipend

401k

Parental leave

Flexible PTO

Commuter benefits

Job summary

Lumafield is seeking a Customer Success Manager to partner with automotive and industrial customers, driving business reviews and mutual success plans that enable revenue growth. You will manage the full lifecycle from onboarding to renewals, translating technical success into measurable business value for executive stakeholders.

The role requires deep engineering and manufacturing knowledge, with a focus on Lean, quality, and scalable CS processes.

Qualifications

• B.S. degree in Engineering.
• 10+ years of professional experience in engineering or manufacturing.
• Experience in automotive or industrial manufacturing.
• Experience at an automotive OEM or Tier 1 supplier preferred.
• Deep familiarity with manufacturing processes, quality systems, and supplier ecosystems.
• Passionate about Lean, process improvement, quality, and bringing technology into manufacturing.
• Excellent verbal and written communication skills across organizational levels.
• Commercial business exposure and budgeting awareness.

Responsibilities

• Own relationships, revenue, contracts, and outcomes for accounts.
• Serve as the primary contact and trusted advisor for customer accounts.
• Partner with customer engineering, quality, and operations teams to identify opportunities and advise on quality control, root cause analysis, and efficiency.
• Project manage delivery and adoption of Lumafield’s technical solutions.
• Build deep technical understanding of customers’ products and manufacturing needs.
• Lead business reviews and develop mutual customer success plans with measurable outcomes.
• Identify and quantify business impact, demonstrating ROI of Lumafield’s products.
• Proactively manage renewals and mitigate churn to maintain account health.
• Uncover upsell, cross-sell, and new use cases to expand product usage.
• Build strong customer relationships through executive touchpoints and roadmaps.
• Help build scalable CS processes, templates, and best practices.
• Maintain ownership across customer commitments.

Skills

Executive-level presentations

Strong communication

Organized

Lean/process improvement

Commercial business exposure

Education

B.S. in Engineering

Job description

Lumafield is seeking a Customer Success Manager to partner with automotive and industrial customers, driving business reviews and mutual success plans that enable revenue growth. You will manage the full lifecycle from onboarding to renewals, translating technical success into measurable business value for executive stakeholders.

The role requires deep engineering and manufacturing knowledge, with a focus on Lean, quality, and scalable CS processes.