Customer Success Manager - Aerospace & Defense

Lumafield; San Francisco (CA); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Competitive salary

Equity grants

Health & wellness stipend

401(k)

Parental leave

Flexible PTO

Commuter benefits

Company-wide events

Job summary

A leading technology company in San Francisco seeks a Customer Success Manager to enhance strategic growth in the Aerospace & Defense sector. The ideal candidate has 8+ years of experience, an engineering degree, and strong client-facing skills. Responsibilities include managing the customer lifecycle and fostering relationships to drive product value. The role offers competitive compensation and an inclusive work environment.

Qualifications

• 8+ years of experience in engineering or manufacturing.
• Experience in account management, consulting, or program management.
• Familiarity with aerospace and defense business models and processes.

Responsibilities

• Serve as primary point of contact for customer accounts.
• Proactively manage renewals and mitigate churn risk.
• Identify upsell and new use case opportunities.
• Build strong customer relationships through reviews and planning.

Skills

Customer relationship management

Engineering analyses

Communication skills

Project management

Technical depth in aerospace and defense

Education

Engineering B.S. degree or similar

Job description

Customer Success Manager - Aerospace & Defense

Base pay range: $130,000 - $170,000 per year.

About Lumafield

Lumafield was founded in 2019 to upgrade manufacturing. We are engineers with deep experience across the product development cycle, from initial ideas to shipping hardware, across industries and specializations, who became frustrated by the cost and complexity of modern manufacturing. Our platform provides unprecedented visibility into products, AI‑driven tools that highlight problems and generate quantitative data, and industrial CT scanning for rapid, non‑destructive inspection. We are headquartered in Cambridge, MA, with an office in San Francisco, CA.

About the role

Lumafield is seeking a Customer Success Manager (CSM) with experience in Aerospace and Defense—spanning manufacturing, quality, and/or engineering—to drive outcomes and strategic growth for our customers in this sector.

The CSM will own the complete customer lifecycle from post‑sale onboarding through renewals and expansion, serving as the advisor and trusted partner for stakeholders, helping build advocacy within their accounts, and ensuring customers achieve business value from our products.

Working at the intersection of advanced industrial technology and customer strategy, CSMs will lead business reviews, develop and execute mutual customer success plans, and drive net revenue retention through account growth.

This role requires technical depth to understand engineering analyses, as well as business acumen to translate technical success into measurable business value and lead conversations with directors/executive stakeholders at customer organizations.

What you’ll do

• Serve as the primary point of contact and trusted advisor for your customer accounts, coordinating cross‑functional collaboration across Lumafield teams including Application Engineering, Sales, Marketing, Product Management, and Finance.
• Identify, track, and quantify business impact, demonstrating ROI of Lumafield’s products and services.
• Proactively manage renewals processes and mitigate churn risk.
• Identify upsell, cross‑sell, and new use case opportunities within your portfolio of accounts to drive expansion.
• Build strong customer relationships through mutually valuable touchpoints such as business reviews, success/goal planning, product roadmap reviews, and adoption check‑ins.
• Help build and improve a scalable customer success function, including data‑driven decision making, and standard processes and playbooks.

About you

• Engineering B.S. degree or similar.
• 8+ years of experience, which can include technical experience in engineering or manufacturing, and client‑facing experience, such as in account management, consulting, or program management.
• Familiar with the business models, products, and manufacturing processes in aerospace and defense.
• Knowledge of common standards such as AS9100.
• Excellent verbal and written communication that flexes to be effective across levels of an organization.
• Ability to independently create and deliver executive level presentations.
• Organized and ready to dive head first into a rapidly scaling startup environment.

Bonus points for

• MBA or equivalent business experience.
• Project or program management experience.

The salary range listed here represents the anticipated low and high ends of the base salary. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location, experience, and performance. All full‑time employees receive an equity grant.

Lumafield offers both competitive cash and equity compensation, as well as a health & wellness stipend, 401(k), parental leave, flexible PTO, commuter benefits, company‑wide events and more!

Lumafield is committed to building a team that represents a variety of backgrounds, perspectives, and skills; if your skills don’t meet every single requirement listed, we encourage you to apply anyway – if you’re excited about our technology, the opportunity, and are eager to learn more we’d love to hear from you!

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability, genetic information or veteran status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.