AEC SaaS Customer Success Partner, Project Lead

Ingenious.Build; Nashville (TN); On-site; USD 90,000 - 115,000; Full time

Job summary

INGENIOUS.BUILD is seeking a Customer Success Partner to manage accounts, drive product adoption, and build strong client relationships within the AEC industry. You’ll collaborate with Sales, Product, and Support to ensure customers realize value from our cloud platform and to identify opportunities for expansion.

This North America role requires hands-on leadership, a practical understanding of construction or engineering, and the ability to coordinate multi-team projects as a dedicated point

Qualifications

• 2+ years of experience in a startup environment.
• Practical knowledge of Construction or Engineering.
• Experience with complex, multi-divisional, multi-geographical customers.
• Strong leadership, organizational & communication skills.
• Ability to create structure in ambiguous situations and design effective processes.
• Passion for technology and for being a part of a fast-growing SaaS company.
• Experience working with cross-functional teams (e.g. Sales, Product, Marketing).

Responsibilities

• Partner with clients to deliver predictable outcomes and experiences for their clients and predictable growth for their business by.
• Collaborate with both new and current INGENIOUS.BUILD customers, offering guidance, configuration assistance, educational support, and comprehensive documentation to ensure sustained success with INGENIOUS.BUILD
• Build and maintain strong relationships with our clients in the AEC industry, serving as their primary point of contact for product-related queries, concerns, and support
• Following internal processes to improve Customer's Health, Increase retention, Risk Mitigation
• Conducting periodic business reviews to ensure customers are getting value from INGENIOUS.BUILD
• Gain a deep understanding of INGENIOUS.BUILD products, including their features and functions, and discern how they can effectively address challenges and generate solutions for your customers
• Identifying opportunities to expand product adoption and revenue growth within existing client accounts, and develop strategies to upsell additional features, modules, or services
• Bridging the gap between sales, product, and customer support, collaboratively focusing on building customer loyalty to reduce churn
• Act as a Project Manager to coordinate amongst clients and INGENIOUS BUILD's teams

Skills

Startup experience

Construction knowledge

Client relationship management

Leadership

Communication

Process design

Cross-functional collaboration

Job description

INGENIOUS.BUILD is seeking a Customer Success Partner to manage accounts, drive product adoption, and build strong client relationships within the AEC industry. You’ll collaborate with Sales, Product, and Support to ensure customers realize value from our cloud platform and to identify opportunities for expansion.

This North America role requires hands-on leadership, a practical understanding of construction or engineering, and the ability to coordinate multi-team projects as a dedicated point