Adventure Park General Manager | Lead Guest Experience

Urban-Air-Adventure-Park; Rockford (IL); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

$75,000 base salary

Target bonus 15%

Training in Bedford, TX

Paid holidays

Paid parental leave

Health, dental, vision

401(k) with company match

Business casual

Job summary

Urban Air Adventure Parks in Rockford, IL seeks a General Manager to lead operations, drive guest satisfaction, and foster a fun culture. You will oversee entertainment, dining, attractions, and staff performance while meeting financial goals.

A strong hospitality background and 3+ years in facility operations are essential. The role includes coordinating training, developing Area Leads, and collaborating with Home Office on events.

Qualifications

• Experience in hospitality required: Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants
• 3+ years of experience in Facility Operations & Management
• Demonstrated ability in developing team members in areas of responsibility
• Demonstrated ability to achieve expected store financial results in areas of responsibility

Responsibilities

• Hire, train, and provide mentorship to the staff to further develop their skills
• Cultivate a team environment that provides exceptional customer service
• Implement and execute all staff training programs
• Assist in selecting and developing Area Leads and Certified Trainers for more responsibility or internal promotability
• Lead and influence managerial staff through effective motivation, leveraging individual strengths to ensure maximum productivity
• Ensure execution of all employee recognition and incentive programs as documented
• Maintain a strong community presence through partnership with community and business organizations
• Maintain a safe, clean, and secure environment for all guests and staff
• Responsible for all aspects of the operation including entertainment, food, beverage, attractions, and property to facilitate the fulfillment of financial goals and company initiatives
• Continuously improve operational execution through attention to detail and adherence to operating standards and philosophies
• Provide direction to the management team and ensure all staff members perform at a consistently high level
• Promote positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operational standards
• Accountable for setting and meeting departmental goals
• Monitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experience
• Collaborate with Home Office team to oversee and facilitate events at your respective park(s). This includes but is not limited to: Launch Day franchisee visits, Unleashed Foundation events, and Urban Air training/compliance visits
• Capitalize business opportunities in the market area by executing company marketing strategies to drive sales
• Maintain systems that ensure overall fiscal responsibility for inventory control, including pars and proper ordering
• Assure staffing levels and management coverage is appropriate to maximize the customer experience while maintaining the labor budget for the business
• Analyze financial reports and develops action plans to grow revenue and control expenses to meet or exceed annual budgets
• All other duties as assigned

Skills

Leadership

Staff Mentorship

Customer Service

Communication

Adaptability

Job description

Urban Air Adventure Parks in Rockford, IL seeks a General Manager to lead operations, drive guest satisfaction, and foster a fun culture. You will oversee entertainment, dining, attractions, and staff performance while meeting financial goals.

A strong hospitality background and 3+ years in facility operations are essential. The role includes coordinating training, developing Area Leads, and collaborating with Home Office on events.