Operations Lead – Guest Experience & Team Growth

Urban Air Adventure Parks; Fort Collins (CO); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading indoor adventure park operator is seeking an Assistant General Manager to oversee operations at Urban Air Fort Collins. The role focuses on motivating and leading a team to deliver excellent customer service, managing staffing and training, and ensuring adherence to business standards. Ideal candidates should have over 3 years of supervisory experience in hospitality, a passion for service, and the ability to inspire their team in a dynamic, fun-filled environment.

Qualifications

• 3+ years of supervisory or management experience required.
• Experience in hospitality is a MUST (Theme Parks, Family Entertainment Centers, etc.).
• CPR/First Aid Certification is preferred.

Responsibilities

• Cultivate a team environment that provides exceptional customer service.
• Assist in hiring and retention of staff, ensuring execution of training programs.
• Develop weekly schedules and ensure appropriate staffing levels.
• Lead and influence staff to ensure customer satisfaction.

Skills

Team leadership

Customer service

Communication

Motivational skills

Adaptability

Job description

A leading indoor adventure park operator is seeking an Assistant General Manager to oversee operations at Urban Air Fort Collins. The role focuses on motivating and leading a team to deliver excellent customer service, managing staffing and training, and ensuring adherence to business standards. Ideal candidates should have over 3 years of supervisory experience in hospitality, a passion for service, and the ability to inspire their team in a dynamic, fun-filled environment.