Advanced Tech Repair Technician - Diagnostics & Customer Care

Best Buy; Concord (NH); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy in Concord, NH seeks a Geek Squad Advanced Repair Technician (Agent) to diagnose, repair, and support customers’ devices in store and over the phone, following procedures and documenting requests with teammates to ensure consistent service.

This part-time role requires at least 6 months of hands-on repair or troubleshooting with consumer electronics and a flexible schedule including nights, weekends and holidays.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

Diagnostics

Consumer electronics

Flexible schedule

Job description

Best Buy in Concord, NH seeks a Geek Squad Advanced Repair Technician (Agent) to diagnose, repair, and support customers’ devices in store and over the phone, following procedures and documenting requests with teammates to ensure consistent service.

This part-time role requires at least 6 months of hands-on repair or troubleshooting with consumer electronics and a flexible schedule including nights, weekends and holidays.