Advanced Tech Repair Technician — Diagnostics & Repairs

Best Buy; Glen Burnie (MD); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Training and certifications

Job summary

Best Buy seeks a Geek Squad Advanced Repair Technician (Agent) to work at our local store, delivering technology support and repair for customers’ computers and devices. You’ll diagnose, troubleshoot, and repair while ensuring a positive customer experience through listening and collaboration with fellow agents.

You’ll perform repairs, document requests, and maintain certifications, with a flexible schedule including holidays, nights, and weekends to meet customer needs and store goals.

Qualifications

• Six months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Diagnosing tech issues

Troubleshooting

Device repair

Customer service

Tools

Consumer electronics

Job description

Best Buy seeks a Geek Squad Advanced Repair Technician (Agent) to work at our local store, delivering technology support and repair for customers’ computers and devices. You’ll diagnose, troubleshoot, and repair while ensuring a positive customer experience through listening and collaboration with fellow agents.

You’ll perform repairs, document requests, and maintain certifications, with a flexible schedule including holidays, nights, and weekends to meet customer needs and store goals.