Tech Repair Specialist — Diagnostics & Customer Support

Best Buy

Xenia (OH)

On-site

USD 32,000 - 46,000

Full time

3 days ago

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Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Well-being programs

Job summary

Best Buy's Geek Squad Advanced Repair Technician (Agent) works at our local store to provide technology support and repair customers’ computers and other devices. You’ll listen to their needs and partner with other Geek Squad Agents to deliver exceptional service at the point of care.

Role involves diagnosing and repairing devices, following procedures, and staying current with knowledge and certifications through ongoing training.

Qualifications

6 months of experience diagnosing, troubleshooting or repairing technology products.
Experience actively using and learning about consumer electronics.
Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
Maintain knowledge, skillsets and certifications through training courses.
6 months of experience diagnosing, troubleshooting or repairing technology products.