In-Store Tech Repair Pro — Diagnostics & Support

Best Buy; Federal Way (WA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our local store, providing technology support and repairing customers’ computers and other devices. You’ll listen to their needs, partner with other Geek Squad Agents, and follow our repair procedures to deliver a great customer experience.

If you’re passionate about technology, you’ll diagnose, troubleshoot, and repair devices, maintain documentation, and stay current with training.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

Diagnostics experience

Troubleshooting

Consumer electronics

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our local store, providing technology support and repairing customers’ computers and other devices. You’ll listen to their needs, partner with other Geek Squad Agents, and follow our repair procedures to deliver a great customer experience.

If you’re passionate about technology, you’ll diagnose, troubleshoot, and repair devices, maintain documentation, and stay current with training.