Advanced Tech Repair Technician: Customer Diagnostics

Best Buy; Hendersonville (MA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our local Best Buy store, providing technology support and repairing computers and devices. You’ll diagnose issues, advise customers, and collaborate with Geek Squad Agents to follow procedures and ensure customer satisfaction.

You will perform repairs, troubleshoot devices, and maintain documentation while delivering excellent service in-person and over the phone.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.
• Strong ability to prioritize and multi-task in a fast-paced environment.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Diagnostics

Troubleshooting

Repair techniques

Customer orientation

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our local Best Buy store, providing technology support and repairing computers and devices. You’ll diagnose issues, advise customers, and collaborate with Geek Squad Agents to follow procedures and ensure customer satisfaction.

You will perform repairs, troubleshoot devices, and maintain documentation while delivering excellent service in-person and over the phone.