Advanced Tech Repair Specialist

Best Buy; Hallsville (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Great employee discount

Retirement resources

Well-being support

LOA & PTO and paid time off

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to join our local store team. You will diagnose, troubleshoot and repair customers' devices, providing friendly support in person and over the phone.

You’ll work with teammates to document requests and ensure timely repair completion, while maintaining up-to-date skills through ongoing training. You’ll engage with customers to understand their needs, deliver quality service, and uphold Best Buy’s commitment to an excellent

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products
• Experience actively using and learning about consumer electronics
• Ability to work a flexible schedule including holidays, nights and weekends
• Strong ability to prioritize and multi-task in a fast-paced environment

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to join our local store team. You will diagnose, troubleshoot and repair customers' devices, providing friendly support in person and over the phone.

You’ll work with teammates to document requests and ensure timely repair completion, while maintaining up-to-date skills through ongoing training. You’ll engage with customers to understand their needs, deliver quality service, and uphold Best Buy’s commitment to an excellent