Advanced Tech Repair Technician - In-Store

Best Buy; Caseyville (IL); On-site; USD 45,847,000 - 68,770,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy’s Geek Squad Advanced Repair Technician (Agent) works at the local Best Buy store to diagnose and repair customers’ computers and devices, delivering strong service by listening to needs and partnering with other agents. The role involves troubleshooting, following procedures and ensuring repairs are completed efficiently, with a focus on helping customers maximize their technology.

Responsibilities include performing diagnostics, making repair recommendations, documenting requests, and

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Tech troubleshooting

Customer service

Time management

Flexible schedule

Job description

Best Buy’s Geek Squad Advanced Repair Technician (Agent) works at the local Best Buy store to diagnose and repair customers’ computers and devices, delivering strong service by listening to needs and partnering with other agents. The role involves troubleshooting, following procedures and ensuring repairs are completed efficiently, with a focus on helping customers maximize their technology.

Responsibilities include performing diagnostics, making repair recommendations, documenting requests, and