Advanced Device Repair Technician

Best Buy; Jamestown (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our local store, providing technology support and repairing customers’ computers and devices. You will listen to customer needs, partner with other agents, troubleshoot, and follow procedures to ensure quality repairs.

You will perform diagnostics, communicate findings, and maintain accurate records while delivering outstanding customer experiences.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain documentation of customer requests and repairs.
• Ensure repairs are completed in a timely manner and escalate when needed.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Tech diagnostics

Consumer electronics

Customer service

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our local store, providing technology support and repairing customers’ computers and devices. You will listen to customer needs, partner with other agents, troubleshoot, and follow procedures to ensure quality repairs.

You will perform diagnostics, communicate findings, and maintain accurate records while delivering outstanding customer experiences.