In-Store Tech Repair Pro — Diagnostics & Support

Best Buy; Florida; On-site; USD 20,664,000 - 34,440,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Leaves of absence

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our local store, delivering technology support and repairing computers and devices. You will listen to customer needs, partner with fellow agents, and perform repairs following established procedures to ensure high-quality experiences.

You will diagnose devices, communicate findings, and help customers in person or over the phone while maintaining documentation and adherence to schedules.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.
• Strong ability to prioritize and multi-task in a fast-paced environment.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Troubleshooting

Consumer electronics

Time management

Multi-tasking

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our local store, delivering technology support and repairing computers and devices. You will listen to customer needs, partner with fellow agents, and perform repairs following established procedures to ensure high-quality experiences.

You will diagnose devices, communicate findings, and help customers in person or over the phone while maintaining documentation and adherence to schedules.