Advanced Support - Resolution Support Specialist I

Career-Mover; Salem (OR); On-site; USD 45,000 - 55,000; Full time

Job summary

A leading service provider in Salem, United States is seeking a Customer Service Resolution Support Specialist I to manage client requests and resolve issues. This role calls for proficiency in various systems such as Omni, Tops, and Clarify, alongside strong problem-solving and communication skills. Candidates should have at least a year of relevant experience and a bachelor’s degree is preferred. The position requires handling multiple projects in a dynamic environment, ensuring excellent service delivery. Commitment to ethical conduct and diversity is emphasized.

Qualifications

• Minimum 1 year of experience in a client service environment.
• Ability to work in a fast-paced environment and manage multiple projects.
• Knowledge of industry developments in the 401(k) sector.

Responsibilities

• Address client requests and issues, requiring research and resolution.
• Determine corrective actions and document outcomes.
• Provide support during peak client service periods.

Skills

Strong communication skills

Problem-solving abilities

Organizational skills

Education

Bachelor's degree or equivalent

Tools

Omni

Tops

Clarify

Job description

Advanced Support - Resolution Support Specialist I

Salem, United States | Posted on 09/07/2023

ADP is seeking a Customer Service Resolution Support Specialist I to address client requests and issues that require research and resolution, allowing front-line associates to remain available to clients. These issues can range from basic administrative tasks to complex, technical, or plan document-related matters. The role involves determining appropriate corrective actions, making system data corrections, and documenting outcomes. Meeting internal response time targets is crucial, and the specialist may need to handle inbound client service responsibilities during peak periods. Proficiency in various systems, including Omni, Tops, Clarify, and others, is required. The role also entails providing expert knowledge and support to both internal and external business units, suggesting process improvements, and staying informed about industry developments in the 401(k) sector. Candidates should have at least 1 year of experience in a client service environment, and a bachelor's degree or equivalent is preferred. Strong communication, problem-solving, and organizational skills are essential, along with the ability to work in a fast-paced environment and handle multiple projects simultaneously. ADP is committed to diversity, equity, and equal employment opportunity, and ethical conduct is highly emphasized.