Advanced Medical Support & Scheduling Specialist

Veterans Health Administration; Sioux Falls (SD); On-site; USD 42,000 - 64,000; Full time

Job summary

Veterans Health Administration is seeking a Medical Administrative Support Assistant to join outpatient clinics as a key member of the team. You will manage appointments, coordinate administrative data among clinicians, patients, and caregivers, and ensure accurate handling of patient information in electronic health records.

The role emphasizes strong customer service, effective communication, and the ability to work independently to support clinic operations.

Qualifications

• Education: High School diploma or GED or equivalent.
• Ability to operate computerized systems to enter and retrieve patient data.
• Ability to schedule medical appointments in a clinical setting.
• Strong customer service to identify and resolve patient concerns.
• Effective communication with staff and patients, in person or electronically.

Responsibilities

• Provide medical administrative support in outpatient settings.
• Manage appointments and coordinate scheduling across the clinic.
• Coordinate administrative information between staff, patients, and caregivers.
• Enter and retrieve sensitive patient information in electronic health records.
• Communicate professionally with internal and external customers.

Skills

Medical terminology

Scheduling appointments

Customer service

EHR access

Communication skills

Prioritization

Independent work

Education

High School diploma or GED

Job description

Veterans Health Administration is seeking a Medical Administrative Support Assistant to join outpatient clinics as a key member of the team. You will manage appointments, coordinate administrative data among clinicians, patients, and caregivers, and ensure accurate handling of patient information in electronic health records.

The role emphasizes strong customer service, effective communication, and the ability to work independently to support clinic operations.