Medical Support Assistant (Advanced)

Google; Phoenix (AZ); On-site; USD 36,000 - 60,000; Full time

Job summary

Google is seeking a Medical Support Assistant (Advanced) to support the patient care team. The role involves coordinating appointments, tracking encounters, and ensuring readiness for visits through careful pre‑appointment checks.

You will participate in team huddles, update electronic records, and help manage inventories and supplies to sustain smooth clinic operations. Responsibilities include scheduling for new and established patients, supporting problem‑solving in operations, and ensuring

Responsibilities

• Coordinates with the patient care team to review clinic appointment availability.
• Schedules new and established patient appointments.
• Tracks and facilitates completion of encounters and consults.
• Participates in team huddles and team meetings to manage patient care.
• Sets priorities and deadlines, adjusting the workflow to meet team and patient needs.
• Reinforces the plan of care and self‑help solutions and enters data into the electronic record.
• Monitors pre‑appointment requirements to assure readiness for visits or procedures.
• Manages the electronic wait list to verify accuracy and resolve issues.
• Participates in problem solving on operational issues in team meetings.
• Performs administrative follow‑up actions.
• Shares information and collaborates with the medical team to assure continuity of care.
• Evaluates patient information and schedule lists to determine vesting status.
• Gathers information and compiles data to meet service needs.
• Educates providers about shared patients and brings issues to their attention.
• Takes care of inventories, supplies, and office supplies.

Job description

Medical Support Assistant (Advanced)

Duties

• Coordinates with the patient care team to review clinic appointment availability.
• Schedules new and established patient appointments.
• Tracks and facilitates completion of encounters and consults.
• Participates in team huddles and team meetings to manage and plan patient care.
• Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
• Works with the team to reinforce the plan of care and self‑help solutions and entering appropriate information into the electronic record.
• Monitoring pre‑appointment requirements to assure readiness for patient visit/procedure (e.g., X‑ray, lab work).
• Manages electronic wait list to verify and validate accuracy and resolve issues.
• Participates and provides input in problem solving on operational issues or procedures in team meetings.
• Performs administrative follow‑up actions.
• Participates in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.
• Evaluates patient information and clinic schedule lists to determine whether patient is vested.
• Gathers information and collects/compiles data to meet the needs of the service.
• Educates providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and brings to the attention of the providers.
• Takes care of inventories, supplies, and office supplies.