Advanced Medical Support Assistant: Care Coordination Pro

US-Department-of-Veterans-Affair; Largo (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

The U.S. Department of Veterans Affairs seeks a Medical Support Assistant (Advanced) at the Bay Pines VA Medical Center to support access to care. This GS-06 position emphasizes coordination of appointments, adherence to VA directives, and patient communication in a multidisciplinary team.

Candidates must meet basic requirements, including U.S. citizenship, a high school diploma or equivalent, and English proficiency; advanced knowledge of clinical workflows and data entry into the Electronic

Qualifications

• Must have US citizenship.
• High school diploma or GED or state/provincial equivalency.
• Proficiency in spoken and written English.
• One year of creditable experience for GS-06 language (see KSAs) or equivalent.
• Knowledge of VA clinical workflows and patient access processes.

Responsibilities

• Schedule appointments and coordinate care across multidisciplinary teams.
• Enter and monitor pre-appointment requirements to ensure patient readiness.
• Communicate with patients and care teams to resolve concerns and improve flow.
• Apply VA regulations and directives to daily tasks and patient records.

Skills

Scheduling and care coordination

VA regulations & directives

Patient communication

Medical terminology

Team collaboration

Prioritization & organization

Education

High school diploma or GED

Job description

The U.S. Department of Veterans Affairs seeks a Medical Support Assistant (Advanced) at the Bay Pines VA Medical Center to support access to care. This GS-06 position emphasizes coordination of appointments, adherence to VA directives, and patient communication in a multidisciplinary team.

Candidates must meet basic requirements, including U.S. citizenship, a high school diploma or equivalent, and English proficiency; advanced knowledge of clinical workflows and data entry into the Electronic