Advanced Medical Support Assistant – Mental Health Admin

Veterans Health Administration; Fort Wayne (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Veterans Health Administration is seeking a Medical Support Assistant (Advanced) to provide administrative support to Mental Health Service programs, including clinics and rehab centers. The role involves scheduling, patient check-ins, message relay, and coordination of care across multiple teams.

The incumbent will ensure accurate patient information, support clinical staff, and assist with in-person and outpatient processes as part of a broader healthcare delivery team.

Qualifications

• Six months clerical, office, customer service, or other administrative work.
• High school diploma, GED, or equivalent.
• Proficiency in English (spoken and written).

Responsibilities

• Provide administrative and clerical support to Mental Health Service programs and services.
• Assist with scheduling appointments and coordinating patient flow.
• Relay messages to staff, greet patients, and answer phones.
• Ensure demographics and insurance information are accurate at check-in.

Skills

Clerical experience

Customer service

Scheduling appointments

Communication skills

Education

High school diploma or GED

Tools

VA scheduling system

Job description

Veterans Health Administration is seeking a Medical Support Assistant (Advanced) to provide administrative support to Mental Health Service programs, including clinics and rehab centers. The role involves scheduling, patient check-ins, message relay, and coordination of care across multiple teams.

The incumbent will ensure accurate patient information, support clinical staff, and assist with in-person and outpatient processes as part of a broader healthcare delivery team.