Advanced Medical Support & Care Coordination Specialist

US-Department-of-Veterans-Affair; San Antonio (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

US Department of Veterans Affairs is seeking an Advanced Medical Support Assistant for a South Texas Veterans Healthcare System Contact Center. You will support an interprofessional health care team, determine Veteran/caregiver needs, and help achieve first-contact resolution with patient-centered care.

Responsibilities include information on programs for Veterans, administrative referrals, and coordination across clinical and support staff to maintain smooth patient access to services.

Qualifications

• High school diploma, GED, or equivalent from a State or territorial board.
• KSAs include scheduling across interdisciplinary care delivery and patient flow.
• Ability to communicate with clinicians and patients; manage referrals and follow-ups.

Responsibilities

• Assist with scheduling and coordinating care across teams.
• Provide Veteran-centered information on programs and initiatives.
• Support administrative referrals of services as needed.
• Demonstrate knowledge of medical terminology in clinical settings.

Skills

Scheduling across interdisciplinary/PC

Interprofessional coordination

Medical terminology

Team collaboration with clinicians

Prioritizing and organizing work

Effective written and verbal comunic

Education

High school diploma / GED / proficiency certificate

Job description

US Department of Veterans Affairs is seeking an Advanced Medical Support Assistant for a South Texas Veterans Healthcare System Contact Center. You will support an interprofessional health care team, determine Veteran/caregiver needs, and help achieve first-contact resolution with patient-centered care.

Responsibilities include information on programs for Veterans, administrative referrals, and coordination across clinical and support staff to maintain smooth patient access to services.