Advanced Medical Support Assistant: Care Coordination

US-Department-of-Veterans-Affair; Big Spring (TX); On-site; USD 41,000 - 57,000; Full time

Job summary

The West Texas VA Health Care System seeks an Advanced Medical Support Assistant (AMSA) in the Community Care Service to support access to care across clinics and community resources. The AMSA collaborates with an interdisciplinary care team, prioritizes tasks, and manages clinic flow with minimal supervision to ensure timely patient care.

Proficiency in English is required. The role uses electronic records and patient portals to coordinate communications, referrals, and follow-up, aligning with

Qualifications

• High school diploma, GED, or proficiency certificate.
• Proficient in spoken and written English.
• One year of administrative/office customer service preferred.
• Experience with medical office workflows and scheduling is desirable.

Responsibilities

• Provide advanced administrative support in a coordinated care model.
• Coordinate clinic schedules and access to care across clinics.
• Enter patient information into the electronic record and verify readiness for visits.
• Assist with communications between inpatient and outpatient teams and community resources.

Skills

Interdisciplinary collaboration

Scheduling across care delivery

Medical terminology

Communication with care teams

Priority setting & time management

Electronic health records

Education

High school diploma or GED

Tools

MyHealthyVet Portal

Job description

The West Texas VA Health Care System seeks an Advanced Medical Support Assistant (AMSA) in the Community Care Service to support access to care across clinics and community resources. The AMSA collaborates with an interdisciplinary care team, prioritizes tasks, and manages clinic flow with minimal supervision to ensure timely patient care.

Proficiency in English is required. The role uses electronic records and patient portals to coordinate communications, referrals, and follow-up, aligning with