Medical Support Assistant (Advanced)

Talentify; Albuquerque (NM); On-site; USD 38,000 - 48,000; Full time

Job summary

Talentify is seeking an Advanced Medical Support Assistant to support administrative operations within the Community Care Service. This role acts as a liaison among patients, nursing staff, medical staff, outside agencies, and community providers to streamline outpatient processes.

The AMSA coordinates with the clinical team to review clinic utilization, maintain smooth clinic setup, and communicate securely with patients and teams, including follow-up care tracking and coordination of consults

Responsibilities

• Coordinate clinic utilization reports and ensure smooth outpatient processes.
• Develop and maintain effective communication with patients and interdisciplinary teams.

Job description

The Advanced Medical Support Assistant (AMSA) position serves as administrative support and is a foundational role within the Community Care Service. This position serves as the liaison between patients, nursing staff, medical staff, outside agencies, community providers, and other VA Health Care Systems in their assigned area.

Duties

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELoThe Advanced MSA was established to ensure assistance to Veterans providing a smooth process for the management of Veteran's outpatient appointments as well as support work of the Patient Aligned Care Team (PACT). The Advanced MSA coordinates with the Clinical Team to review the clinic utilization by using various reports (i.e. Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments. The Advanced MSA develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA Medical Centers, and other agencies (e.g. assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities by fax; facilitate/process secure messaging with the patient and team; develop and manage a tracking system for follow up care as such consults, tests, etc.)