Advanced Medical Support Assistant

U.S. Department of Veterans Affairs; Florida; On-site; USD 42,000 - 54,000; Full time

Job summary

The Advanced Medical Support Assistant (MSA) at the U.S. Department of Veterans Affairs supports the Patient Aligned Care Team (PACT) initiative across outpatient clinics and Community Based Outpatient Clinics (CBOCs) as well as Community Living Centers.

The role requires familiarity with administrative policies to respond to internal or external disasters and to maintain orderly clinic operations. Incumbents perform administrative duties, assist with patient services, and use computer systems

Qualifications

• Knowledge of administrative policies and procedures related to disaster response.
• Basic medical terminology knowledge or exposure.
• Ability to navigate computer systems and enter/extract information.

Responsibilities

• Maintain appointment schedules for outpatient clinics and coordinate care.
• Perform administrative duties and provide customer service to patients and staff.

Skills

Customer service

Administrative duties

Disaster response

Tools

VistA

CPRS

Microsoft Office

Job description

The Advanced Medical Support Assistant (MSA) position is a foundational role within the VHA Patient Aligned Care Team (PACT) initiative to include all interdisciplinary clinics that support the initiative as well as the Community Based Outpatient Clinics (CBOCs) and Community Living Center. Must be knowledgeable of the administrative policies and procedures to respond to an internal or external disaster.

Duties

The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e., PACT, Specialty Clinics, C&P and Call Center) and performs administrative duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics. The incumbent performs a variety of duties in one or more outpatient clinics that provide a variety of medical services. The incumbent(s) must have knowledge of clinic procedures and regulations; basic medical terminology, skill in operating computer systems and applications, such as VistA, CPRS, and Microsoft applications to accurately enter or extract information.