Advanced Medical Support Specialist

U.S. Department of Veterans Affairs; Fayetteville (NC); On-site; USD 51,000 - 67,000; Full time

Job summary

The Advanced MSA role with the U.S. Department of Veterans Affairs delivers specialized administrative patient support within an interdisciplinary coordinated care delivery model.

It supports access to care across multiple clinics and community resources, while maintaining clinic schedules and ensuring timely treatment. Responsibilities include coordinating with care teams, handling secure messaging, updating patient records, and adjusting plans to meet patient needs.

Qualifications

• Experience providing receptionist duties and customer service in a clinical setting.
• Ability to coordinate with the patient care team and clinics.
• Familiarity with medical administration and patient scheduling.

Responsibilities

• Recommends changes to clinic procedures based on guidelines.
• Utilizes advanced patient systems to support multiple clinics.
• Reviews appointment availability and adjusts clinic schedules as needed.
• Maintains effective communication with patients, VA centers, and community care.
• Assists with messaging, team huddles, and reinforcing the plan of care.
• Enters information into the electronic record and verifies data.
• Monitors pre-appointment requirements to ensure readiness.

Skills

Customer service

Communication

Administrative support

Interdisciplinary teamwork

Job description

The Advanced MSA role with the U.S. Department of Veterans Affairs delivers specialized administrative patient support within an interdisciplinary coordinated care delivery model.

It supports access to care across multiple clinics and community resources, while maintaining clinic schedules and ensuring timely treatment. Responsibilities include coordinating with care teams, handling secure messaging, updating patient records, and adjusting plans to meet patient needs.