Advanced Medical Support Assistant: Veteran Care Access

Veterans Health Administration; Beaumont (TX); On-site; USD 45,000 - 68,000; Full time

Job summary

The Michael E. DeBakey VA Medical Center in Houston, TX is seeking an Advanced Medical Support Assistant (AMSA) to join the Health Administration Service. You will work within an interdisciplinary team to provide access to care across clinics and telecare.

Key duties include scheduling and rescheduling appointments, updating patient demographics and insurance, processing referrals and insurance data, and supporting My HealtheVet, VistA documentation, and clinic processes.

Responsibilities

• Schedules, cancels, or reschedules appointments in accordance with VHA national scheduling guidelines.
• Verifies and updates demographics and insurance information.
• Captures and verifies third-party insurance and updates information in the Insurance Capture (ICB) system.
• Retrieves and responds to data generated from Audio Care system.
• Conducts outbound phone calls in response to Veterans requests to reschedule cancelled appointments.
• Participates in multidisciplinary program meetings such as LEAN groups, Performance Improvement Projects (PIP), and Telecare work groups or focus groups.
• Answers phone calls in a courteous and timely manner, determines the nature of the requests and utilizes the information to meet patient needs and complies with privacy rules and clinic processes.
• Promotes Veteran registration of and utilization of My HealtheVet (MHV) by managing messages and authentication of Veterans.
• Tracks and reports encounters in VistA to the Supervisor or Nurse Manager.
• Schedules and removes new patients from the Electronic Wait List and the New Enrollee Appointment Report.
• Schedules appoints through Consults, RTC, Patient Request, provider request, transfer orders and other deemed appropriate modalities by national and local policies.
• Work Schedule: Work schedules may vary based on the location requested. Tour of duty is subject to change based on the needs of the facility.

Job description

The Michael E. DeBakey VA Medical Center in Houston, TX is seeking an Advanced Medical Support Assistant (AMSA) to join the Health Administration Service. You will work within an interdisciplinary team to provide access to care across clinics and telecare.

Key duties include scheduling and rescheduling appointments, updating patient demographics and insurance, processing referrals and insurance data, and supporting My HealtheVet, VistA documentation, and clinic processes.