Senior Medical Support Specialist (Advanced)

US-Department-of-Veterans-Affair; San Jose (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

U.S. Department of Veterans Affairs seeks an Advanced Medical Support Assistant (AMSA) to support patient access and administrative processes within the Patient Administrative Support Service. The role requires strong organization, clinical workflow knowledge, and collaboration with care teams.

The AMSA works under supervision to manage appointments, referrals, and patient communications, ensuring efficient clinic operations and quality patient care in a busy health system environment.

Qualifications

• Advanced knowledge of the health care process and care delivery in an interdisciplinary model.
• Ability to coordinate schedules, referrals, and patient flow across clinics and community care.
• Strong verbal and written communication with internal and external stakeholders.

Responsibilities

• Provide administrative support in a front desk/catient access role within a clinic setting.
• Manage secure messaging, appointment coordination, and follow-up tasks for care teams.
• Prepare correspondence and assist with documentation in the electronic health record.

Skills

Healthcare process knowledge

Interdisciplinary care coordination

Medical terminology

Team communication

Prioritization and organization

Written communication

Education

High school diploma / GED

Job description

U.S. Department of Veterans Affairs seeks an Advanced Medical Support Assistant (AMSA) to support patient access and administrative processes within the Patient Administrative Support Service. The role requires strong organization, clinical workflow knowledge, and collaboration with care teams.

The AMSA works under supervision to manage appointments, referrals, and patient communications, ensuring efficient clinic operations and quality patient care in a busy health system environment.