Advanced Medical Support Assistant - Expert Care Coordination

Veterans Health Administration; San Jose (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

The Veterans Health Administration seeks an Advanced Medical Support Assistant (AMSA) to join the Patient Administrative Support Service. This role works with the health care team to manage access to care, scheduling across clinics, and patient communications using the community care model.

GS-06 level duties include coordinating with interdisciplinary teams, maintaining clinic schedules, preparing reports, and guiding patient flow.

Qualifications

• Advanced knowledge of the technical health care process, including scheduling across interdisciplinary care delivery and community models.
• Advanced knowledge of policies and procedures affecting patient flow and administrative functions.
• Advanced knowledge of medical terminology used by clinicians.
• Ability to collaborate with a wide range of medical clinicians to meet team goals.
• Ability to set priorities and organize work to meet deadlines.
• Ability to communicate effectively with internal and external customers.

Responsibilities

• Coordinate clinic appointment availability and adjust schedules to meet patient needs.
• Provide advanced administrative support within an interdisciplinary coordinated care model.
• Recommend changes to clinic procedures based on guidelines.
• Utilize advanced patient systems to support multiple clinics.
• Maintain effective communication with care teams, VA centers, and external agencies.

Skills

Care coordination

Policy knowledge

Medical terminology

Interdisciplinary collaboration

Priority setting

Communication skills

Education

High school diploma

Job description

The Veterans Health Administration seeks an Advanced Medical Support Assistant (AMSA) to join the Patient Administrative Support Service. This role works with the health care team to manage access to care, scheduling across clinics, and patient communications using the community care model.

GS-06 level duties include coordinating with interdisciplinary teams, maintaining clinic schedules, preparing reports, and guiding patient flow.