Advanced Medical Support Assistant: Scheduling & Care

US-Department-of-Veterans-Affair; Baltimore (MD); On-site; USD 41,000 - 60,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant (AMSA) at the VA Maryland Healthcare System in Baltimore. The role provides specialized administrative support for clinical services in a fast-paced setting.

Responsibilities include scheduling appointments, answering and routing calls, and maintaining patient records within an interdisciplinary team model. Proficiency in medical terminology and patient communication is essential; high school diploma

Qualifications

• High school diploma or GED required.
• Experience in a clinical administrative setting is preferred but not required.
• Ability to communicate effectively with patients and staff.

Responsibilities

• Provide administrative support for clinical services.
• Answer phones, greet patients, and relay messages to appropriate staff.
• Schedule appointments and manage patient records and demographics.
• Assist with coordination of care within interdisciplinary teams.

Skills

Customer service

Communication

Scheduling

Interdisciplinary coordination

Medical terminology

Education

High School Diploma / GED

Job description

The U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant (AMSA) at the VA Maryland Healthcare System in Baltimore. The role provides specialized administrative support for clinical services in a fast-paced setting.

Responsibilities include scheduling appointments, answering and routing calls, and maintaining patient records within an interdisciplinary team model. Proficiency in medical terminology and patient communication is essential; high school diploma