Advanced Medical Scheduling Specialist

U.S. Department of Veterans Affairs; Tucson (AZ); On-site; USD 50,000 - 66,000; Full time

Job summary

The Southern Arizona VA Healthcare System (SAVAHCS) seeks a Medical Support Assistant (Advanced) to support Community Care by coordinating Veterans' appointments and managing clinic workflows. The incumbent works with an interdisciplinary team and uses advanced patient systems to schedule, track, and reconcile requests, ensuring timely access to care.

There is no educational requirement for this grade level; duties include handling demographics, screens, and communications with patients while

Qualifications

• Experience using advanced patient scheduling tools and clinics coordination.
• Ability to handle multiple clinics and manage appointments accurately.
• Strong customer service with privacy rules compliance.

Responsibilities

• Schedule appointments and coordinate lab studies and tests.
• Maintain accurate patient demographics and update information in records.
• Screen callers and visitors, determine needs, and provide information.
• Interpret provider orders per scheduling guidelines and update EHR.
• Generate and review reports from PACT Team and huddles.

Skills

Advanced scheduling

Customer service

Interdisciplinary collaboration

Education

No education requirement

Tools

EMR systems

Job description

The Southern Arizona VA Healthcare System (SAVAHCS) seeks a Medical Support Assistant (Advanced) to support Community Care by coordinating Veterans' appointments and managing clinic workflows. The incumbent works with an interdisciplinary team and uses advanced patient systems to schedule, track, and reconcile requests, ensuring timely access to care.

There is no educational requirement for this grade level; duties include handling demographics, screens, and communications with patients while