Advanced Medical Support Assistant: Care Coordination Pro

US-Department-of-Veterans-Affair; Morristown (TN); On-site; USD 35,000 - 43,000; Full time

Job summary

The U.S. Department of Veterans Affairs seeks an Advanced Level Medical Support Assistant to work with the healthcare team to support interdisciplinary patient care. The role handles intake, indexing, scheduling, and communications, interfacing with VA and non-VA providers to streamline patient flow.

Requirements include a high school diploma or GED. Applicants may be referred while meeting education/certification requirements. Strong English proficiency and clerical accuracy are essential.

Qualifications

• Ability to collaborate with a wide range of medical clinicians across multiple disciplines.
• Ability to independently set priorities and organize work to meet deadlines.
• Strong written and verbal communication with internal and external customers.
• Advanced knowledge of care delivery processes and patient access.
• Advanced knowledge of policies and procedures related to care delivery and patient flow.
• Knowledge of medical terminology used by clinicians.

Responsibilities

• Receive, intake, and indexing of health and administrative information.
• Answer phones, greet patients, and relay messages to appropriate staff.
• Schedule appointments and ensure scheduling guidelines are followed.
• Interpret and verify provider orders to schedule within guidelines.
• Maintain documentation and ensure adherence to policies and regulations.

Skills

Collaboration

Prioritization

Communication

Healthcare processes

Policy knowledge

Medical terminology

Education

High school diploma

GED equivalency

Proficiency certificate from State/territorial Board

Job description

The U.S. Department of Veterans Affairs seeks an Advanced Level Medical Support Assistant to work with the healthcare team to support interdisciplinary patient care. The role handles intake, indexing, scheduling, and communications, interfacing with VA and non-VA providers to streamline patient flow.

Requirements include a high school diploma or GED. Applicants may be referred while meeting education/certification requirements. Strong English proficiency and clerical accuracy are essential.