Senior Medical Support & Care Coordination Lead

US-Department-of-Veterans-Affair; Veterans Administration (CA); On-site; USD 48,000 - 60,000; Full time

Job summary

The Greater Los Angeles VA Health Care System is seeking a Lead Medical Support Assistant for the West Los Angeles Inpatient Ward. The incumbent will deliver high-quality customer service, manage patient access, and coordinate clinic schedules using VA clinical systems.

Applicants should have strong communication skills, be proficient with office software, and meet the Basic Requirements including high school diploma or equivalent and six months of relevant experience.

Qualifications

• Six months experience in clerical, office, or customer service work.
• High school diploma or equivalent education.
• Combination of experience and education also qualifies.

Responsibilities

• Provide specialized administrative patient support within an interdisciplinary care model.
• Coordinate clinic appointment scheduling and patient flow across clinics.
• Utilize patient systems to track appointments, records, and follow-up needs.
• Communicate with care team to manage patient care and readiness for visits.

Skills

Customer service

Appointment scheduling

Computer applications

Interpersonal communication

Education

High school diploma

Experience (6 months clerical/administrative)

Experience/Education combination

Tools

VA patient systems

Office software

Job description

The Greater Los Angeles VA Health Care System is seeking a Lead Medical Support Assistant for the West Los Angeles Inpatient Ward. The incumbent will deliver high-quality customer service, manage patient access, and coordinate clinic schedules using VA clinical systems.

Applicants should have strong communication skills, be proficient with office software, and meet the Basic Requirements including high school diploma or equivalent and six months of relevant experience.