Senior Medical Support Specialist

U.S. Department of Veterans Affairs; Los Angeles (CA); On-site; USD 52,000 - 70,000; Full time

Job summary

U.S. Department of Veterans Affairs seeks a Lead Medical Support Assistant for the West Los Angeles Call Center to supervise administrative staff and optimize patient access to care.

The role emphasizes exceptional customer service, coordination of clinic scheduling, and proficient use of VA patient systems. The incumbent will guide team activities, ensure accurate documentation, and support interdisciplinary care delivery across multiple clinics and services within the Greater Los Angeles VA

Qualifications

• US citizenship required or eligible for appointment under VA policy
• Proficiency in spoken and written English
• Six months of clerical, office, customer service, or related administrative experience or education
• Education alternatives that meet entry requirements (high school diploma)
• Grandfathering provisions may apply for current VA employees in this occupation
• Knowledge of CFRs, VHA directives, and veteran benefits is preferred
• Ability to use multiple patient systems and coordinate with care teams

Responsibilities

• Provide advanced administrative support in a VA clinic setting
• Coordinate clinic appointment availability and scheduling across multiple clinics
• Assist in managing patient communications and secure messaging
• Train or supervise staff as needed and allocate workload
• Ensure accuracy of patient information and readiness for visits/procedures

Skills

Customer service

Medical terminology

Office administration

Communication

English proficiency

Education

High school diploma

Tools

VistA system

MyHealthyVet messaging

Job description

U.S. Department of Veterans Affairs seeks a Lead Medical Support Assistant for the West Los Angeles Call Center to supervise administrative staff and optimize patient access to care.

The role emphasizes exceptional customer service, coordination of clinic scheduling, and proficient use of VA patient systems. The incumbent will guide team activities, ensure accurate documentation, and support interdisciplinary care delivery across multiple clinics and services within the Greater Los Angeles VA