Advanced Medical Support Assistant: Patient Care & Scheduling

U.S. Department of Veterans Affairs; Fargo (ND); On-site; USD 40,000 - 65,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking a Medical Support Assistant to provide clerical support across multiple Specialty Care ICC clinics, including Pulmonary, Cardiology, Oncology/Infusion, and Neurology.

The AMSA coordinates appointments, manages patient communications, and supports care coordination in a high-volume clinical setting. Work hours are Monday–Friday, 8:00am–4:30pm, with no telework; position emphasizes patient data handling, scheduling, and collaboration with the care

Qualifications

• Basic requirements include U.S. citizenship and high school completion or equivalent.
• Experience: none required; certifications may vary by grade level.
• Proficiency in English, ability to handle patient information, and scheduling duties.

Responsibilities

• Provide specialized administrative patient care within an interdisciplinary team.
• Coordinate scheduling, follow-ups, and patient communications across clinics.
• Utilize electronic systems to enter, modify, and retrieve patient data and reports.
• Support clinic operations and ensure timely access to care across specialties.

Skills

Medical terminology

Customer service

EHR data entry

Appointment scheduling

Independent work

Professional communication

Care coordination

Interdisciplinary collaboration

Education

High school diploma or GED

Tools

Electronic health records

Scheduling software

VA patient data systems

Job description

U.S. Department of Veterans Affairs is seeking a Medical Support Assistant to provide clerical support across multiple Specialty Care ICC clinics, including Pulmonary, Cardiology, Oncology/Infusion, and Neurology.

The AMSA coordinates appointments, manages patient communications, and supports care coordination in a high-volume clinical setting. Work hours are Monday–Friday, 8:00am–4:30pm, with no telework; position emphasizes patient data handling, scheduling, and collaboration with the care