Advanced Medical Support Assistant: Patient Care Coordinator

U.S. Department of Veterans Affairs; Town of Canandaigua (NY); On-site; USD 47,000 - 61,000; Full time

Job summary

Veterans Health Administration in Canandaigua, NY, seeks an Advanced Medical Support Assistant to provide expert administrative support within an interdisciplinary care model. The role includes handling communications, patient scheduling, and coordination of care across clinics.

The position involves scheduling, insurance verification, and maintenance of patient records in both inpatient and outpatient settings, with a focus on efficient workflow and patient access to care.

Qualifications

• Education recognized by the U.S. Department of Education.
• Foreign education must be evaluated for credit via a Certificate of Foreign Equivalency.
• Familiarity with VA national scheduling guidelines.

Responsibilities

• Provides specialized and expert administrative patient support within an interdisciplinary care model.
• Independently handles duties related to delivery of healthcare services in inpatient or outpatient settings.
• Advises clinical staff on current administrative processes.
• Answers phones, greets patients, relays messages, and schedules appointments per scheduling guidelines.
• Monitors appointment requests from multiple electronic sources and participates in team huddles.
• Verifies third-party insurance and updates the Insurance Capture Buffer (ICB).
• Coordinates information and actions related to patient care and services; schedules appointments per guidelines.

Skills

Administrative support

Phone etiquette

Scheduling appointments

Record keeping

Education

Education recognized by US Dept. of Education

Tools

ICB system

EHR systems

Job description

Veterans Health Administration in Canandaigua, NY, seeks an Advanced Medical Support Assistant to provide expert administrative support within an interdisciplinary care model. The role includes handling communications, patient scheduling, and coordination of care across clinics.

The position involves scheduling, insurance verification, and maintenance of patient records in both inpatient and outpatient settings, with a focus on efficient workflow and patient access to care.