Advanced Medical Support Assistant - Care Coordination

US-Department-of-Veterans-Affair; Amarillo (TX); In loco; USD 42.000 - 63.000; Tempo pieno

Descrizione del lavoro

US Department of Veterans Affairs is seeking a Medical Support Assistant (Advanced) to provide high-level administrative support within a VHA clinic. The role includes liaison duties between patients and clinical staff, scheduling appointments, managing messages, and ensuring accurate demographic and insurance information in the electronic record.

The Advanced MSA performs complex duties, coordinates with multiple teams, and supports access to care across settings.

Competenze

• High school diploma or GED required.
• Experience in medical office settings preferred.
• Excellent English speaking and writing skills.
• Ability to coordinate scheduling and patient communications.

Mansioni

• Answer phones and greet patients in a medical setting.
• Relay messages to staff and coordinate patient appointments.
• Verify provider orders and update patient demographics.
• Coordinate transfers and referrals as needed.

Conoscenze

Interpersonal communication

Phone etiquette

Medical terminology

Patient scheduling

Electronic medical records

Formazione

High school diploma or GED

Descrizione del lavoro

US Department of Veterans Affairs is seeking a Medical Support Assistant (Advanced) to provide high-level administrative support within a VHA clinic. The role includes liaison duties between patients and clinical staff, scheduling appointments, managing messages, and ensuring accurate demographic and insurance information in the electronic record.

The Advanced MSA performs complex duties, coordinates with multiple teams, and supports access to care across settings.