Patient Care Coordinator & Medical Support Assistant

Veterans Health Administration; City of Albany (NY); On-site; USD 47,000 - 61,000; Full time

Job summary

Veterans Health Administration in Albany, NY, is seeking a Medical Support Assistant to support patient flow in outpatient clinics. You will manage receptionist duties, scheduling, patient inquiries, and data verification to ensure timely treatment and accurate records.

The role emphasizes coordination with clinical and administrative staff, generation of workload reports, and participation in team huddles to optimize patient care. Full-time, on-site with standard government benefits.

Qualifications

• Education recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
• If you are using foreign education, you must send a Certificate of Foreign Equivalency with your transcript to receive credit for that education.

Responsibilities

• Independently manages position responsibilities with little supervision and set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.
• Participates in daily team huddles and weekly team meetings where patient care planning and management occur.
• Ensures insurance and demographic information is verified when the Veteran comes for his/her appointment; coordinates administrative services to ensure continuity of inpatient and outpatient care.
• Develops and maintains effective working relationships with clinical and administrative staff; conducts audits, studies, or surveys to aid in procedure development and data collection for reporting and revenue.
• Generates patient workload reports for validation and monitors activity in clinical areas to assure reporting accuracy.
• Schedules appointments and serves as liaison with contacts at all levels; assists with access contingency plans by adjusting appointment times or locations.

Education

Education recognized by U.S. Department of Education

Job description

Veterans Health Administration in Albany, NY, is seeking a Medical Support Assistant to support patient flow in outpatient clinics. You will manage receptionist duties, scheduling, patient inquiries, and data verification to ensure timely treatment and accurate records.

The role emphasizes coordination with clinical and administrative staff, generation of workload reports, and participation in team huddles to optimize patient care. Full-time, on-site with standard government benefits.