Advanced Medical Support Assistant – Patient Care

US-Department-of-Veterans-Affair; Conway (AR); On-site; USD 42,000 - 66,000; Full time

Job summary

The Medical Support Assistant (Advanced) at US-Department-of-Veterans-Affair provides specialized administrative support for patient care across inpatient units, outpatient clinics, and scheduling call centers. The role operates within an interdisciplinary care delivery model, coordinating with clinicians, staff, and external facilities to ensure timely access to care.

Qualifications emphasize U.S. citizenship, a high school diploma or GED, and English proficiency.

Qualifications

• United States citizenship required.
• High school diploma or GED.
• English proficiency in speaking and writing per 38 U.S.C. § 7403(f).

Responsibilities

• The Advanced Medical Support Assistant performs difficult and responsible specialized administrative patient support across multiple clinics and care settings within an interdisciplinary coordination model.
• Coordinates with the patient care team to review clinic appointment availability and adjusts schedules to support clinic needs.
• Develops and maintains communication with patients and care teams, and assists with communications during inpatient to outpatient transitions and with external facilities.

Education

High school diploma or GED

Job description

The Medical Support Assistant (Advanced) at US-Department-of-Veterans-Affair provides specialized administrative support for patient care across inpatient units, outpatient clinics, and scheduling call centers. The role operates within an interdisciplinary care delivery model, coordinating with clinicians, staff, and external facilities to ensure timely access to care.

Qualifications emphasize U.S. citizenship, a high school diploma or GED, and English proficiency.