Advanced Medical Support Assistant: Care Coordination Pro

U.S. Department of Veterans Affairs; Hines (IL); On-site; USD 40,000 - 52,000; Full time

Job summary

The U.S. Department of Veterans Affairs, Edward Hines Jr. VA Hospital System, is seeking a Medical Support Assistant (Advanced) to provide specialized administrative support within the Patient Administrative Service (PAS).

This role supports outpatients and inpatients across the Edward Hines Jr. VA facilities and affiliated clinics, including numerous community clinics in the region. Responsibilities include managing clinic schedules, processing communications, accessing care information via

Qualifications

• High school diploma or GED or equivalent certification.
• Proficient in spoken and written English.
• Experience in administrative patient support or related setting preferred.
• Knowledge of medical terminology and ability to communicate with clinicians.

Responsibilities

• Provide administrative support in outpatient and inpatient settings.
• Schedule appointments and manage patient flow across clinics.
• Communicate with patient care teams to coordinate care and referrals.
• Enter and retrieve patient information in electronic systems.
• Assist in coordinating care across interdisciplinary teams.

Skills

Medical terminology

Interdisciplinary teamwork

Communication skills

Customer service

Administrative patient support

Education

High school diploma / GED

Tools

Electronic health records

MyHealthyVet

Job description

The U.S. Department of Veterans Affairs, Edward Hines Jr. VA Hospital System, is seeking a Medical Support Assistant (Advanced) to provide specialized administrative support within the Patient Administrative Service (PAS).

This role supports outpatients and inpatients across the Edward Hines Jr. VA facilities and affiliated clinics, including numerous community clinics in the region. Responsibilities include managing clinic schedules, processing communications, accessing care information via