Advanced Medical Support Assistant - Patient Access

U.S. Department of Veterans Affairs; Fort Wayne (IN); On-site; USD 42,000 - 52,000; Full time

Job summary

U.S. Department of Veterans Affairs seeks an Advanced Medical Support Assistant (AMSA) to provide expert administrative patient support within the Patient Aligned Care Team (PACT) or specialty care settings.

The AMSA will coordinate across care delivery models, review clinic appointment availability, and assist with communications during patient transitions between inpatient and outpatient care. The role requires a strong background in medical terminology, scheduling, and team collaboration to

Qualifications

• High school diploma, GED, or proficiency certificate as per VA basic requirements.
• Experience in clerical, office, customer service or admin work.
• Ability to communicate with a wide range of staff and patients.

Responsibilities

• Answering phones, greeting patients, and scheduling appointments.
• Update patient demographics and insurance information.
• Coordinate transfers and communicate with care teams to support patient care.
• Utilize patient systems to verify information and manage clinic flow.
• Participate in team huddles to plan daily clinic needs.

Skills

Customer service

Communication

Interdisciplinary collaboration

Education

High school diploma or GED

Tools

MyHealthyVet

Job description

U.S. Department of Veterans Affairs seeks an Advanced Medical Support Assistant (AMSA) to provide expert administrative patient support within the Patient Aligned Care Team (PACT) or specialty care settings.

The AMSA will coordinate across care delivery models, review clinic appointment availability, and assist with communications during patient transitions between inpatient and outpatient care. The role requires a strong background in medical terminology, scheduling, and team collaboration to