Clinical Support Clerk: Care Coordination & Scheduling

Veterans Health Administration; Flagstaff (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

The Advanced Medical Support Assistant (AMSA) role at Veterans Health Administration provides critical administrative support within the Patient Aligned Care Team (PACT) and related clinics, including Community Based Outpatient Clinics (CBOCs).

Applicants may be referred before all education/certifications are complete; citizenship and English proficiency are required, with no licensure required initially. This is a full-time federal position with growth opportunities.

Qualifications

• Ability to collaborate with clinicians across disciplines to achieve team goals.
• Ability to set priorities and organize work to meet deadlines.
• Effective written, verbal, and electronic communication with internal and external customers.
• Advanced knowledge of health care processes related to access to care.
• Strong medical terminology understanding for clinical communications.

Responsibilities

• Provide specialized administrative support across interdisciplinary clinics and care delivery models.
• Coordinate clinic scheduling and patient communications to ensure timely access to care.
• Maintain accurate patient demographics and records; assist with referrals and follow-ups.

Skills

Team collaboration

Prioritization

Communication

Healthcare processes

Medical terminology

Education

High school diploma / GED

Job description

The Advanced Medical Support Assistant (AMSA) role at Veterans Health Administration provides critical administrative support within the Patient Aligned Care Team (PACT) and related clinics, including Community Based Outpatient Clinics (CBOCs).

Applicants may be referred before all education/certifications are complete; citizenship and English proficiency are required, with no licensure required initially. This is a full-time federal position with growth opportunities.