Advanced Medical Support Assistant — Patient Access

US-Department-of-Veterans-Affair; Fort Wayne (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

The U.S. Department of Veterans Affairs in Indiana seeks an Advanced Medical Support Assistant to support Patient Aligned Care Teams (PACT) across settings, including Specialty Care and Care in the Community.

The role emphasizes front-desk and administrative duties within a VA medical facility. Candidates must meet basic federal requirements, provide proof of education, and demonstrate the ability to schedule appointments, manage patient messages, and coordinate transfers.

Qualifications

• One year of experience in clerical or administrative work related to healthcare.
• Knowledge of scheduling, patient check-in processes, and basic medical terminology.
• Ability to communicate effectively with clinical staff and patients.

Responsibilities

• Answering phones and greeting patients, relaying messages to staff.
• Scheduling appointments and coordinating patient flow within clinic settings.
• Verifying and updating patient demographics and insurance information.
• Assisting with transfers to other VA facilities or private hospitals as needed.

Skills

Scheduling appointments

Phone handling

Customer service

Medical terminology

Administrative support

Message relay

Education

High school diploma or GED

Job description

The U.S. Department of Veterans Affairs in Indiana seeks an Advanced Medical Support Assistant to support Patient Aligned Care Teams (PACT) across settings, including Specialty Care and Care in the Community.

The role emphasizes front-desk and administrative duties within a VA medical facility. Candidates must meet basic federal requirements, provide proof of education, and demonstrate the ability to schedule appointments, manage patient messages, and coordinate transfers.